Returns & Exchanges

Damaged in Transit:

In the unlikely event that your goods are damaged in transit, please email us : service@thehubtools.com

Please Note: You must report damaged goods within 7 working days* of delivery. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Faulty goods:

Should your product be found faulty on delivery Customer Care will arrange the collection of your product for inspection.

Should the goods be verified to be faulty, HUB will either:

1. Deliver a replacement free of charge, or

2. Refund the price you paid for the goods if replacement is not required.

3. We are unable to issue any refund until the goods have been inspected.

4. Please include your Invoice no. and contact details with the returned goods.
(format as below)

Please include following information on email:
1. Legal Name:
2. Invoice Number:
3. Product Barcode:
4. Reason for Returns:
Faulty goods
Damanged in Transit
Missing parts:
Other reasones

Your legal rights are not affected